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Infinox customer reviews

Updated: July 21, 2026
Infinox
Views824
Summary
Reviews are mixed. Many users praise the platform’s stability, fast execution on MT5, tight spreads (especially on ECN accounts), low slippage, fast payouts, a useful loyalty program, and helpful features like IX Social copy-trading and an education/Intel hub that aid learning and analysis. Several customers report friendly, effective support that resolved login issues and other problems. However, there are numerous serious complaints: deposits sometimes fail to credit or take long to resolve, support can be unresponsive for extended periods, and multiple users say profits were removed or accounts closed without clear justification, occasionally after successful trades or participation in promotions. Some reviewers accuse the company or regional branches of fraudulent behavior and demand investigations and recovery of funds; one reviewer describes an alleged mis-selling incident by a local branch. Overall impressions range from “trustworthy and efficient” to “scam” — users recommend reading terms carefully, monitoring account activity, and exercising caution before depositing significant funds.
Merel de Vries
08.11.2025 | 11:22

I’ve tried a few brokers but this one stands out for transparency. Both STP and ECN accounts perform great. Spreads are tight, and no requotes

Thanapat Thawipak
07.11.2025 | 20:43

lots of assets n low spreads ix social super easy

Javier Lopez
06.11.2025 | 08:34

platforms run smooth n edu hub rocks ix intel bit slow tho

Hao Xu
05.11.2025 | 14:27

The IX Social platform is amazing! I can copy top traders directly and learn at the same time. infinox makes it easy even for beginners to manage risk across forex indices,and commodities

Suzanne
05.11.2025 | 13:23

I used to believe Infinox was a legitimate broker until my late father had an unfortunate experience with their Nigeria branch. He was instructed to purchase Bitcoin worth $3,000 and was promised returns from trading. Unfortunately, he never received anything in return. This money was part of his pension savings. He was allegedly encouraged and misled into this investment, Infinox have since denied any involvement. Based on this experience, I strongly advise anyone considering a broker to avoid Infinox, especially their Nigeria branch.

Minseok Gong
04.11.2025 | 22:37

infinox runs clean, tight spreads n good intel need more crypto tho

Ralph
03.11.2025 | 18:07

Been trading with IX for 11 months now and honestly their ECN account with super low spreads is perfect for scalping. Fast execution on MT5 and IX Intel’s daily analysis keeps me in tune with market moves

Rickey Jonathon
03.11.2025 | 10:28

Finally found a broker I can trust. executions are super quick and spreads are crazy low.

Alejandra Castillo
31.10.2025 | 22:00

tried a few brokers, none was transparent as this one. Spreads are tight with minimum slipage.

Wei Cheng
30.10.2025 | 17:45

I mostly use infinox to trade gold and futures. Their pricing is tight and the edcation hub helps me a lot TNX!

Jae cheol
29.10.2025 | 16:47

Ix’s ssocial platform is right on the spot. I can copy trades and learn, all at the same time.

Diego Uchoa
28.10.2025 | 22:07

Super low spreads with the Ecn account,perfect for scalping!

Tinnapat Kengromying
24.10.2025 | 08:16

Plenty of instruments and a decent STP account setup. Only thing is bank wire deposits take more than a day. Can’t blame the broker for that since it all depends on the banks. Everything else has worked smooth.

立 金
20.10.2025 | 05:23

Hi guys! Been trading here a few months. MT4 is really stable, execution quick, spreads are good. I’ve had zero slippage problems so far.

Kylie Fernando
17.10.2025 | 12:31

Love the variety. Over 900 instruments means I can jump between forex, indices, or commodities without moving brokers. Feels like everything’s covered under one account. INFINOX truly deserves 5 stars!

customers
22.09.2025 | 14:33

I’ve been really impressed with my experience using infinox.

Almeida Pinto
06.09.2025 | 13:02

I’ve been trading FX and indices with INFINOX for months now. The MT5 platform runs super smooth and spreads are tight on my ECN account. Funding with BTC was quick and hassle free.

パセリ太郎
22.08.2025 | 08:54

best spred.best broker.

hong
21.08.2025 | 19:52

I am a trader with approximately 10 days of trading experience. On July 11, a credit error occurred in my account. At first, I did not recognize the error, and trades had already been executed. By the time I became aware of the issue, the trades were already in progress and could not be reversed. I continued trading, and profits were generated. Subsequently, my trade records were deleted and the profits were confiscated. Since July 11, I have continuously raised complaints regarding this matter. However, my specific questions have not been answered, and I have only received repeated template responses. On August 20, 2025, at 19:00, Infinox’s response was: “no response so ill close this” This response not only failed to address my questions, but also even contained a spelling mistake, reflecting a lack of due care in handling my complaint. I am requesting a proper explanation regarding the deletion of my trade records and the confiscation of profits.

customer
21.08.2025 | 18:08

The attention is good, customer service is fast and the manager Alvaro Melgar always solves and is ready to support.

lvjiajing
19.08.2025 | 10:50

My account has been blocked without reason, and I am unable to trade or make deposits or withdrawals. The emails I sent for inquiries have gone unanswered, and I have received no response. This is an extremely irresponsible and untrustworthy platform! I was trading normally and did not violate any rules. My account was blocked without reason after making a deposit, which has had a huge impact on my daily operations and life. If this issue cannot be properly resolved, I will hire an international lawyer to issue a lawyer's letter. Please take note. I will also file complaints with the Bahamas Financial Services Regulatory Authority, the Dubai Financial Services Regulatory Authority, and the South African Financial Services Regulatory Authority. I will not allow Infinox to maliciously and privately defraud its customers and deduct their profits. Therefore, any consequences and compensation arising from this must be borne by Infinox.

王芳
15.08.2025 | 00:13

Client Name: Wang Fang Inno Account: 86041736 Deposit Record: 5000 I am a normal trader who uses Martin EA for trading. Now, the IX platform has arbitrarily implemented risk control measures on my account, rendering it inaccessible for trading and unable to make deposits or withdrawals. Such unscrupulous behavior is unacceptable to me. Currently, my account is still at a loss of $700. Is it because they fear I might earn back the money that they are preventing me from trading? I hope the IX platform can address the issue head-on. If they fail to properly resolve it, I will hire an international lawyer to issue a lawyer's letter. Please take note. I will also file complaints with the Bahamas Financial Services Regulatory Authority, Dubai Financial Services Regulatory Authority, and South African Financial Services Regulatory Authority. I will not allow IX Company to maliciously and privately defraud its customers by deducting their profits. The consequences and compensation arising from this shall be borne by Infinox.

Peter Okonkwo
11.08.2025 | 09:19

I used an infinox bot of from a Third party in Nigeria and it failed in its promises. The company promised so much and at the end the bot swallowed all my investments.. I felt so bad .. Don't trust any bot used on infinox again

Ding
03.07.2025 | 15:41

I am an INFINOX Taiwan agent, and I want to complain about the rebate issue of IX. Now the highest rebate of STP in IX market is 10$, and the rebate of ECN is 7$. Why do they deceive me that the rebate is the highest? My STP account is only 6$, and my ECN account is only 4$. IX adopts differentiated policies for customers and agents, which is obviously unfair. I have formally filed a complaint and hope that IX will handle it as soon as possible. This behavior has seriously damaged the rights and interests of agents and violated the contract agreement and industry norms. The complaint demands that the customer and agent policies be unified and implemented openly and transparently immediately. If the company fails to handle it properly, I will complain to the FCA regulator.

Aisha
03.07.2025 | 15:19

I am an INFINOX IB. I have deposited 200,000 USD in INFINOX. The company promised me a net deposit bonus but it has not been paid for 2 months. According to market rumors, the company did not pay the sales staff. I am a little worried about my funds in INFINOX. I still have deposits in INFINOX. I want to transfer to a reliable broker. According to market feedback, there are updated policies to support IBs, but I, an IB that has always supported IX business, has not received any. The IX market policy is in chaos now, which makes customers lose trust.

Mihail
23.06.2025 | 16:25

Good Broker

Jonathan
13.02.2025 | 15:55

The assistance is amazing, very fast and very friendly. I did it through WhatsApp and it was a very easy way to clear my doubts out and not really complicated as some other times you have to go through a long process and time to be able to resolve your problems with other companies. They helped me to resolve my problems with all I needed. Thank you so much for your prompt answers and caring about my problems ❤️🙏🦋

Kang Kim
13.02.2025 | 08:16

I liked the Infinox customer service system because it was quick, friendly, and thorough.

형 맹고
12.02.2025 | 09:47

It's really convenient and good with kind and quick consultation.

Ruy Gine
11.02.2025 | 17:54

Genildo and Alessandro were exceptional during all the necessities to operate and trade. Infinox is a great place to be and invest. I recommend it

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