ICM.com customer reviews

Updated: April 8, 2026
ICM.com
Views129
Summary
Multiple reviewers report serious problems with order execution (large delays and slippage) and instances of trades appearing or being closed without the user’s permission or EA log, causing unexpected losses. Numerous complaints describe difficulties withdrawing funds: withdrawal options missing (e.g., WebMoney), requests repeatedly rejected, opaque or unexplained deductions (including a policy requiring trading over a threshold of lots to avoid fees), and very high withdrawal fees (one report of 9%). Customers say support often fails to explain or respond adequately, leaving them frustrated and suspecting dishonest or scam-like behavior; some allege the broker closed trades and disappeared. At the same time, a few users praise competitive spreads, good execution, and prompt helpful customer service, and at least one person recovered funds through a third-party intervention. Overall, experiences are mixed but dominated by serious concerns about execution quality, withdrawal transparency and fees, and inconsistent customer support.
Andre Vogel
07.02.2026 | 04:32

"I'm thankful to VertelWavê for their help in getting my money back from that scammer."

Mr Bell
31.01.2026 | 13:15

Avoid this firm because it provides no meaningful support and imposes steep charges without explanation and it remains my poorest trading experience yet searchᴿᴱᵀᴿᴵᴱⱽᴵˢᵀᴬassistedme with swift direction transparent steps and complete reimbursement

Ray Stringer
18.10.2022 | 21:20

ICM held accounts for a trading robot called CTT or Celestial Trading Tools. They took £1000s off me by simply closing the trades in my ICM account and disappearing! BEWARE!!

MohaAsa
22.08.2022 | 07:22

Hello fellow traders, One-day the boy from icm and called me and said about ICM and I have no idea how he took my phone number, and he said ICM is FCA regulated, since I already into forex I opened an account and deposited $100 for testing 04.08.2022. EA had strict TP and SL, the first trade opened by EA and it was profit by $0.90, in the EA's trade log all trade's details I can find, after the two trades broker TRADERS were opened 4 manual trades and all trades were lost each loss accrued $3-5, I'm working with the EA last 3 years its never had $3-5 loss in $100 account and even these trades are not opened by EA because no trade history in the log, Finally when I did Withdrawal request of the balance which is $87.73 they sent an email and asked me to confirm there is a $4.78 deduction since I didn’t reach 5 lots trading activity. Finally they approved 82.95 to my skrill wallet, this is completely insane. I asked them an explanation to the ICM in a below way they had no response and they seems no interested for reply. “ noticed that some trades opened without my permission, my EA didn’t opened these trades, i didn’t opened these, then who opened these trades? Order numbers ( 2101025, 2102763, 2102762, 2102779)” they still has no response which is completely criminal work, these brokers should be blacklisted, my dear fellow traders please don’t use this broker, they're legal scammers, they have no single worry about our hard ear money. If broker watch this, I need a clear explanation or proof for what happened.

chuks alimele
21.02.2022 | 20:10

They have competitive spreads and best execution you can find in the market. A true global company

customer
21.02.2022 | 13:39

Among other qualities I find with this broker, suffice it to say that their customer service is excellent as they respond to all issues timely and their support and sales staff are very experienced in my opinion. I recommend ICM

Gerard
02.11.2020 | 06:01

Don't work with them. They are very expensive with redrawals. Have paid a 9% fee to get 500 euros back. Very bad broker in both the UK and Mauritius. If you request more information, they will state this in their conditions. So I ask where that is in my conditions: I don't get any answer, I can't find it anywhere. Very urgent advice do not choose in combination with a broker !!! And today a miracle, I got my redrawal without a fairy going off

Shervin
18.05.2020 | 16:34

They are unbelievably in need of your money. They try to show you everything wonderful, BUT when you send money and when you want to withdrawn, suddenly everything will change. You cannot withdrawn without % of money loose until you trade more than 5 lot. Are you kidding me? I am 100% unsatisfied and I closed my account there. Awful.

Sudarshan Darade
27.08.2019 | 10:33

Don't ever work with this broker. they are not giving back to their client, ICM is big cheater broker.

RespectTrader
04.07.2019 | 09:57

My account is 101338. A few days later, I decided to open an account and made a Webmoney deposit of $ 61.00. And I've been trying to withdraw for a few days now and I can not. I do not see the option of withdrawal via Webmoney. I have tried all the options that appear and my withdrawal is always rejected. this is absurd. The company does not prove to be serious. For it gives me no explanation as to why withdrawal is being rejected. I want my money. I demand this. I look forward to a position of you with urgently.

fahime mousavi
14.02.2019 | 22:45

order executions are not good at all. Huge delays on order executions with market order execution type means Slippage

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