1173
Reviews
Funding Issues I was having an issue with my funds not posting. It normally posted within minutes of being confirmed on the blockchain; however, for some reason it didn't this time. I worked with Michael and he resolved my issue ensuring my funds were received and posted to my account. Great customer service.
Hanko trade customer service is the reason why I go with them. You have no idea how hard it is when you're trying to get into the trade and no one is there to speak to when their service is acting up.
I had an issue where I sent my funds to an old btc address and contacted Hankotrade. The customer rep I dealt with was Mike and without hesitation, he sent it to the correct account and I was credited the e act amount, this was such a good help and it made my day. Thanks Mike.
Mike was so helpful in allocating the funds that I sent to an old wallet address by mistake. He was patient and understanding. He took his time to review and find the funds that I thought I had lost. I am so thankful for his assistance.
Could not find how to save lot sizes on the platform and Sammie did a great job helping me find, set and save this setting. She always worked with me on how to open a live account. Sammie was very knowledgeable about HanoX platform and how it worked which was a pleasure!
Very patient and helpful
My experience was great. The chat was quick and got right to the point. My trading experience has been smooth as well. Highly recommend Hanko 🫡
I rated my experience 5 stars because the support Guru I was assigned to name was Sammie and he was very helpful and knowledgeable. He answered my questions quickly and efficiently he didn't take to long to respond like others have in the past. I liked the fact that he was engaged with me the customer and made me feel like I was the priority!! This is what "good customer service etiquette" looks like!!! I recommend Sammie! He's such an asset and a rare gem!!!! Thank you!!
Had a delay in a w/d but Sammie helped me out and was very assuring.
Sammie broke everything down so well for me and was so kind. I've received only few customer service experiences so clear and helpful. 10/10.
Hankotrades has the worst payment processing times; they take 12-24 hours just to approve the payment, then you have to wait for it to be sent to your wallet. The more money you withdraw, the longer it takes. They are slower than any other broker I've been with, and I'm literally considering using someone else because of this. There is no way it should take this long to do whatever security checks they claim they are doing every single time you request your hard-earned money. There is enough technology out there for them to make this process much smoother and pleasant for their customers. What they do is a time-wasting practice and a nuisance.
I think Michael the best representative y'all got over there at Hanko Headquarters. Keep up the great work and continue to make this the best platform for traders!
They are always helpful! Anytime there is an issue of any kind, they quickly respond and resolve any issue I have with the platform.
He was a very amazing helper, what an experience
This review is for Sammie Hanko trade. They really helped me this morning. Got straight to the problem and they are the best. I recommend Sammy to anyone. Thank you, Sammie
Sammie helped me get my funds after my deposit had some technical problems very great service!
Absolutely mind blowing experience with the support team and trade execution as well.
Mike Help me out while also explaining thoroughly where I made an error. He was efficient, fast, and I am pleased with my answers. Thanks Mike
Great customer service!
Mike on chat support, was amazing. Answering everything I threw at him. You made my first experiences with HANKO wonderful!! MANY THANKS! -Willie
Michael made things better very happy with his help!!!!!!!!!!!!!!!
Needed my account reset with my 2FA to be able to login. Michael was professional and timely with my request. Thank you my guy!
Guru was very helpful on making my funds available for me after my transaction had some technical difficulties. But everything is well now
they are very helpful , they answer right away.
thanks to Mike he help me out with my bonus promo i love trading with hankotrade the best in the games
My experience was great! The service was fast and Mike was so helpful. I love Hankotrade!
The assistant knew what he was talking about! I had a login issue, a technical error. With patience, the gentleman insisted that I try his suggestion and it worked.
sammie was awesome helped me log back into my accounts!!!
Hankotrade has been dependable and not a scam, they do really payout but only in crypto
Mike was super efficient and helpful. He found the solution to my problems in under 5 minutes. Thanks Mike