FXTM customer reviews

Updated: November 18, 2025
FXTM
580
Summary
Customer opinions about the broker are sharply divided. Many users complain about serious withdrawal issues, long processing times, hidden or excessive fees on deposits and withdrawals, and allegations of scams or dishonest practices. Several mention being charged multiple times or losing money due to system errors or poor trading advice. Some users report rejections of documents and poor or unresponsive customer support, with delays in communication and resolution. Others criticize the mobile app for bugs, limited trading options, and confusing interface, though a few appreciate its updates and ease of use. On the positive side, some long-term clients praise the company for improvements in speed, customer service, and platform upgrades. Overall, while a minority of users find the broker convenient and legitimate, the majority express frustration over financial losses, poor transparency, and difficulties with withdrawals.
Bright
26.10.2025 | 20:21

So far so good!

TAB
25.10.2025 | 08:00

This is the most useless broker I have encountered in my life. deposited $10 they deducted $3 as deposit service charge. No MT5 login. To terminate and close the account I was asked to make another deposit so they can withdraw again $3 each for both deposit, withdrawal and account closure. What a STANDARD SCAM BROKER. HABA FXTM. E no good oooo. Anyway na only me waka enter your app. I don waka comot.

Melikhaya
25.10.2025 | 06:18

get better support agents. or have them trained

Collins
24.10.2025 | 20:34

Helping trading signals

irshad
24.10.2025 | 16:19

Longer Deposit ,withdrawal time period

ABDUL MALIKRIZUAN
24.10.2025 | 03:52

Good job and very new

Muhammad Amin
23.10.2025 | 21:17

Can't withdraw

Semka Zacks
23.10.2025 | 10:42

I like how the new updated App works now. However I still fell like more details can be update, like having an option for points to be calculated in price, pips or currency. Also I can't get to place two trades at the same time, every time I place a second trade, the first one automatically cancels, I don't know if its a bug, or a security system you have fixed for risk management, I'm still getting a hang of the app, maybe I will figure out better ways of trading, so far so good though.

Edith
21.10.2025 | 14:39

Why accept deposits if withdrawal is a nightmare? You are not honest. Your advice on FXTM hub is rather unreliable because you place a trade, then the results go otherwise, and when you exit that trade, it now matches. Mmm unless it's intentional.

SIN YEE
19.10.2025 | 13:40

LIUSIN KHEBOIAN is very slow in replying email, holding every department and holding my money with nothing proceed , even fund deposit cancellation take more than 72hours still nothing had been done

Nnamdi
18.10.2025 | 20:01

It was easy to navigate and understand

Wen yee
17.10.2025 | 12:37

Very inefficient

holaa jomila
15.10.2025 | 17:23

Not good problem withdrawal crypto

Christian Paolo
15.10.2025 | 09:32

Withdrawal time is too long.

Amir
14.10.2025 | 09:36

I will try to customer support agent is online and then is close the chat

David
14.10.2025 | 08:10

I experienced losses on trades due to their trade platform, which is not user-friendly. It's uneasy to use, and I struggle to quickly place trades. I also don't understand the setup, as it features a very small chart and complicated setups. The worst part is their constant OTP requirement, which makes login slow. And their withdrawal charges will drain your profit.

Ali
13.10.2025 | 15:55

Great service and they reply so fast more than you can imagine . Everything is good about this broker I highly recommend

mercyline atito
12.10.2025 | 13:32

Quick responses and good customer service.

chinedu Samuel
11.10.2025 | 09:59

Worst broker ever

Jun Jie
10.10.2025 | 10:47

My deposit failed because of a problem with the payment account provided by your platform, and all bank cards were frozen.

olanrewaju
10.10.2025 | 02:32

I deposited 17 000 naira and they put 8 dollars, not only tht I have 6 dollar left and I can't trade with it like wtf it doesn't make sense

Chevy
10.10.2025 | 01:31

They are scammers and locked my account and wanted more money The ceo is rude and talk from his home Stay away are crooks and thieves

Oduse David
09.10.2025 | 23:16

FXTM is a scam company. The other day, I funded $13 to a account. These thieves deducted a whole $3 as charge only for me to realize they don't offer MT5 login and forced me to trade from inside their whack mobile app. I tried to trade XAUUSD pair only for these bastards to tell me I can only trade a minimum of 1 lot size. 1 lot size on a $10 account??? Okay, I decided to withdraw my funds since their app is useless to my course only for these bastards to deduct another $3 for withdrawal. In summary, I got back $7 from the $13 I deposited for doing absolutely nothing useful on their app. FXTM will never prosper!!!

Alexander Alfred
09.10.2025 | 13:45

You inherited us from Alpari, so I can boldly say I am one of your oldest clients. 1. For these past years to now, your upgrades have been so fantastic. Eg, fast withdrawals and deposits. Customer care representative for me, wonderful. 2. Why I gave you four stars, is because some times when you are not crediting a withdrawal or returning clients money back to their accounts, give reason(s). 3. I have lost so much money in your company, and I still remain with you for more than fifteen years, common, it is enough time to honor me with something that can help my life for being a consistent client for this long without nothing to show. Anyways, well done!

杜娟
08.10.2025 | 04:45

The documents were rejected multiple times. I submitted the bank information, but you still rejected me multiple times

juncheng
06.10.2025 | 16:45

Not yet known where to improve

Emmanuel
04.10.2025 | 10:55

I deposited 16000 NGN and 5000 was debited from my account which affected my Trade market My intention was trade a Gold and because of that it affected my Trade badly now lost all my trades all thanks to your debit of 5000

Tarence
04.10.2025 | 09:41

Easy to use and it's legit

Eric
04.10.2025 | 01:37

Convenient and fast

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