FX Pesa customer reviews

Updated: November 18, 2025
FX Pesa
176
Summary
Reviews of FXPesa are sharply divided. Many users praise the broker for its instant deposits and withdrawals, smooth account setup, responsive and professional customer service, and transparent trading environment. Specific staff members such as Ian, Lilian, Alisha, and Jesse receive commendation for their assistance and guidance. Some traders appreciate the educational support, demo accounts, and ease of use. However, a considerable number of reviewers accuse FXPesa of unethical practices, including manipulation of trades, slippage, stop hunting, delayed or blocked withdrawals, and fake promotional bonuses. Several describe it as a scam or fraudulent platform, complaining about poor customer support, untriggered orders, and high spreads. Others mention inconsistent performance and technical glitches during trades. Overall, the broker has both highly satisfied and extremely dissatisfied customers, with strong positive feedback for customer service and transaction speed, but serious concerns about reliability, transparency, and trading integrity.
david gachoka
21.10.2025 | 17:09

1. Fx got willing and kind hearted agents.Eg MR ELIUD is one of them. 2. Fx personally are working hard like educating people and makes trading a fun ..the help us to alot.. I really appreciate 🙏

Miguel Martin Garcia
15.10.2025 | 18:12

My £84,110 was misappropriated by a deceptive intermediary. “𝘦𝘵𝘩𝘪𝘤 𝘢𝘭𝘴𝘦𝘳 𝘷𝘦𝘳” intervened, resolving the issue.

Caliph
15.10.2025 | 11:03

FXPesa is a reliable and efficient broker with fast M-PESA deposits and withdrawals, responsive customer support, and transparent pricing. The platform is smooth, secure, and easy to use — highly recommended!

Alex Mburu
10.10.2025 | 13:19

Slow support and slow and inconvenience while depositing advantage just high leverage the one star is for fast withdraw when I had Harry as my account manager everything was easy fxpesa is losing it with time

Albino Pouch
23.09.2025 | 13:25

I am very impressed with the service I received from Fxpesa. The process of setting up my account and getting started was smooth and straightforward, thanks to the excellent support from a staff member named Lilian. Lilian was incredibly helpful throughout the entire process. She guided me with professionalism and made sure that all my questions were answered. Her assistance was crucial, and it made me feel confident and well-supported as a new user. I would highly recommend Fxpesa to anyone looking for a reliable broker. The customer service, especially the help I received from Lilian, is truly top-notch. Thank you for making my experience a great one!

david manegabe
28.08.2025 | 18:34

Fxpesa do good job But sometimes can not withdraw money the app reject or money take times to be in my wallet ! I suggest too if you can give access to other countries like : CONGO 🇨🇩, BURUNDI 🇧🇮, RWANDA 🇷🇼. Many peoples waiting this since last year coz I’m from Congo peoples like Fxpesa. Please 🙏🏽

Japheth Hope
23.08.2025 | 12:02

This broker is a fraud, yes a fraud. They do not process withdrawals immediately. When you call their support line it has a loop message with no actual help from the so called "support". The funny part is they want you to deposit funds and start trading, they even call you to persuade you into it, but when you want to withdraw they do not pick your calls. Their reviews look scripted and fake, just like them. Do not dare to engage with them if you want to keep your funds and investments safe. I haven't received my funds yet at the time of this review, which is 48 hours later. A fraud and scam, stay away.

Daniel Nyongesa
13.08.2025 | 11:15

I love their transactions capabilities, deposits and withdrawals are fast (almost instant), but you should improve on spreads because they are somehow high and make provision of many other instruments such as NASDAQ and cryptos,also improve on your tools menu,if I can be precise,the drawing tool for lines,create a flexible drawing tool where a person can just draw a line continuously in any direction,so fast so good, there's my score a 3/5

Geramsey
08.08.2025 | 16:00

Thanks FXpesa for your excellent service. This is a genuine impression especially from customer service team. Aluma showed consistent response and professionalism in resolving my issues quickly making my trading journey easier. Thanks for raising bar high for client support in the forex industry.

Midwa
06.08.2025 | 08:50

The best withdrawal experience. You get your money in seconds! Never experienced this anywhere else. Same with deposits which is instant. Very fast execution as well. I also love the demo accounts, and the flexibility in setting your own account balance. I was surprised to receive statements for demo account! Very transparent broker, especially with commissions. You could improve abit more on spreads though...... Customer service is excellent. Alisha was swift in responding to my queries and I was sorted very fast on the same day My Account Manager, Jesse, is the best!

Fridah Kobia
04.08.2025 | 14:28

The customer service was fast and the issue was sorted out in record time

Angeline
01.08.2025 | 14:08

Contacting customers in time for guidance on fxpesa. Sharing relevant information about fxpesa Being patient with customers when you call them as you guide them through the trading procedures I was made to understand that trading is manageable if one understands the skills and times to place a sell or buy order. Thanks Ian for taking me through the training and sharing key points to note during the process. Looking forward for a more interactive sessions as i get to know more Achieve my goal on fxpesa. Ian was my contact person . Good job.

kevin muigwa
01.08.2025 | 10:08

Great support from the team in Egm security and also great platform to use

Miss Merine
22.11.2024 | 19:56

Worst broker ever I have always doubting them...be worn guys don't risk your money you will be disappointed....don't also believe their bonus they will remove from the account...

Anushka Malhotra
20.11.2024 | 09:25

SLIPPAGE AND LAG is a huge issue, trialing this platform , my sell order got triggered and on an SL of 0.81 USD, lost 5.6 usd 😒regardless of volatility, this kind of slippage is crazy. And this is not the first time its happened, as is evident from my first post below. Leaving the platform. Their trading bonus is a scam.....they'll remove it in 30 days from your account naming some condition in the fine print. Doesn't bode well for transparency and credibilty. Also slippage and spreads, your trades will get activated way before price even reaches your buy stop order, your stop loss will be hit way before price reaches your SL and weirdly price can hit your take profit and yet your trade wont close, unless it hovers above for a few seconds.. I'll probably move platforms, the only thing going for this platform is the ease of depositing funds but if you're trading on smaller timeframes, this might not be the right platform and their customer service is a huge PLUS, available even on Sundays.

Victor Onyango
26.06.2024 | 18:45

I don't know why this broker is still allowed to operate. They close trades when price is not even close to SL. Worst broker ever!!!

Hussein
15.06.2024 | 11:46

FXPESA is a worst broker in Kenya and their services are really bad and they are thieves looting your money while not allowing you to withdraw your initial capital after making profits. They control the metatrader 5 app and make you lose your money. Please don't ever trust them. They email you every 2 seconds! They make you lose your money every time you trade forex and it's impossible to make profits.

Ronald Okello
15.05.2024 | 14:57

Worst broker I have ever seen in the market. Limit orders are not triggered during the news, and the customer care are bots, not assisting. That is daytime robbery. Scammers. AVOID THEM LIKE PLAGUE.

Renson Gicheru
13.11.2023 | 18:02

Stay away from this brokers, they are really good at stop hunting.

Nicholas Simatwo
12.11.2023 | 20:51

Great broker,withdrawal is done in seconds, deposits too,i love the broker so much,keep it up guys

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