FTMO customer reviews

Reviews

Great prop firm, never had an issue
FTMO is the most trustworthy prop firm in complete trading setup. The Rules and policies are clearly mentioned unlike others. They own their traders like a family and guide them through their guides, support, mentor & academy.

I am deeply disappointed with FTMO's lack of transparency and technical synchronization. My account (531095600) allegedly breached on Jan 14th due to extreme market volatility. However, FTMO’s system failed to notify me or lock the account immediately. As a result, I spent my valuable professional time all day on Jan 15th and 16th trading, believing my account was still active. I successfully recovered my equity to $9,940.16 (almost the full initial balance) through a series of profitable trades. When I contacted support, their agent (Samy) and investigator (Alan Shevchenko) claimed that accounts are kept active for "practice purposes" after a breach. This is a poor excuse for a technical delay. If I was never notified of the breach in real-time, how was I supposed to know it was "practice"? I invested my psychological capital and effort into a recovery that FTMO now refuses to acknowledge. FTMO is punishing a profitable trader for their own system's synchronization failure. I have full proof of my recovery and the delayed notifications. I expect a fair resolution, such as a Free Retry, for the time and effort wasted due to their system's lag.
Very good customer service.
I'm really happy to use FTMO. It is easy to use. And the team is verry freindly. I will continue to trade in FTMO. Thank you again
Risk management Ftmo easy to use, fair
They mean what they say that Client Satisfaction is their Priority # 1. By mistake I have crashed my MT5 terminal. I did contact their online support, and at no time as 10 minutes I was up and running with the help of 3 agents. Thank you very much , and I highly recommend anyone to be their client since they have a very reliable and knowledgeable customer support to help.
Great company to work with!
“I believe that my account was closed based on false and unsubstantiated grounds.”

1.Many thanks to FTMO for the prize money and refund money. 2.Thank you for the funds provided by FTMO for this trading opportunity. I intend to use the winnings to support my children's education.
FTMO boasts the highest brand reputation, offering resource support that surpasses that of individual traders. It possesses the resources that professional traders seek, aiming for a top-tier comprehensive tool ecosystem.
FTMO has consistently been the most reputable fund in the propfirm market to date.
Customer service is excellent, payout is fast also.
everything was so smooth
From registration to usage, every stage of the challenge is fully automated. Reaching a goal automatically advances to the next stage, providing a great user experience. I look forward to the day I become an FTMO TRADER, a paradise for full-time and part-time traders, where you can realize your dreams.
The best firm i have ever worked with. no hidden rules, no payout denied, trusted and fast firm . thank you
No one to write reviews normally but FTOM deserve this one. Prop firms get quite a bad rep these days, and there are so many fake review out there i didnt not what to expect with FTMO. From the start there customer service has been fantastic, and to top it off i recieved my first withdrawl payment one day after requesting it. Hopefully it’s not the last. Thank you FTMO
Im still in my verification phase but so far my experience is flawless. Everything works as advertised (of course i haven't tried to withdraw money yet) but the backoffice is neat, great overview and overall im just grateful to hopefully soon be able to trade with a sum of money i only dreamed of when i first started blowing my own accounts. Next review will come once i actually trade with real money and transferring it back to my account.

Great company to have a funded account with.
Honest, and the best propfirm out there!

It took me awhile to post this review because I wanted to make sure that everything was according to what I was expecting I’ve had a great experience so far Last fortnight, I received my reward as well as my refund It was only a small reward, so I didn’t bother posting a review as I wanted to wait for something a little bit more significant This fortnight I’ve received my reward still quite small at about $2500 USD however a good start I received the email to say that the funds have been processed and because I’m based in Australia, I expected it to take a number of days The funds were in my bank within three or four hours Very impressed, thank you FTMO
They are N.1 in thy industry….. I hope they will add soon future also
It's the best prop firm for me.
The free trial feedback
Quickly answers your e-mails if you have any questions!
So far, a very good experience. I love that FTMO offer a free trail so that you can practice your trading strategy under their specific trading requirements. Hoping to become a FTMO trader soon!
For Me FTMO is a genuine Firm. I passed my first phase of 100K and within two hours i received my second Phase account. I am impressed with the service and their platform execution. Now i am trying to pass my verificiation and after that looking forward from FTMO the same service.
Receiving my first profit payout of $3,350 from FTMO in January was a very meaningful milestone for me as a trader. The process was smooth, transparent, and handled with professionalism from start to finish. FTMO has helped me become more disciplined, patient, and focused on risk management rather than chasing profits. Trading in such a structured and fair environment has genuinely improved both my mindset and consistency. I truly appreciate the trust and support FTMO provides to traders. This first payout is not just about the money — it’s a strong motivation to keep growing and trading responsibly.
Good company that provide you strong technical setup analysis
Awesome. Currently going through verification process and hopefully i will pass it soon.
