Finarix customer reviews

Updated: February 10, 2026
Finarix
Views21
Summary
Reviewers report that Finarix (formerly BinaryOnline) is unregulated, owned by Zolarex Ltd. with an apparent operating base in the Marshall Islands, and was rebranded in 2019 after promises of licensing never materialized. Multiple users describe systematic malpractice: aggressive pressure from “success” or account managers to deposit beyond personal limits, repeated account “stop-outs” that forced additional deposits, and refusal to process withdrawals. Complaints focus on toxic bonus terms that tie bonuses to unrealistic turnover targets and apply conditions to entire accounts, effectively blocking withdrawals and acting like repayable loans. Customers say support staff use aliases, change identities or disappear, give misleading assurances, and ignore or dismiss complaints and evidence (including video), while promising refunds that never arrive. Several reviewers allege losses of substantial sums (examples include €23,650 and loss of shown profits), fake website photos/names, frequent manager turnover, and suspected call-center operations; many call the service a scam and urge others to avoid it. Advice repeated across reviews is to use regulated brokers only, since dealing with an unregulated firm leaves clients without recourse through official ombudsmen or compensation schemes.
NAWAB ZADA IMRAN
02.11.2025 | 09:32

Quotex bintye

SR
30.11.2022 | 13:01

So sad that they have taken so much money and yet nodbody is doing anything to assist everyone get their money back. PLEASE HELP my money was also taken. Regards

Lance East
21.10.2021 | 12:37

Trader Lisa Arox Capital Manager: € 1'584.13 This is a converstaion/ response today when asking to close my account and withdraw funds. Not very good. the exactly amount in to your account I don't understand why we don't make money in to your account with ArocCapital Let me know when I can call you Let me help you!! Seriously!! Did you close the position?????????????????? Lance East: Its exactly as i thought you are thieves Trader Lisa Arox Capital Manager: What ? what you talking about ? Who is the thieves?? You can't tell me something like this!!! No no !!! Because I am not!!! Because some stole your capital doesn't mean that I am same person! That was enough from me!! Seriously!!

Tobias Stekintiefrein
27.05.2021 | 14:19

⚠️SCAMMER ALARM!!!!⚠️ STAY AWAY FROM THIS! They’re sitting somewhere in a call center in turkey. You’ll never see ur money again! Even a single star review is too much! Just for your information, a trading company NEVER call you by their own to make you invest money!!!

Donald Yates
11.12.2019 | 16:17

Totalscam artists, I have lost a large amount of money through their false promises, lack of communication, you cannot prove them wrong even with video evidence of trades that should have shown a profit but on challenging Finarix they always have a lame excuse or do not reply. I have had 6 account managers in two years and now I dont seem to have one at all. Take heed do not place any monies with Finarix because you are sure to lose it.

Kirstein
01.11.2019 | 13:25

I have been with Finarix for 2 years, they have lied, manipulated and cheated me, many times, but considering how young i was i just believed there lies, they unethically got me to sign a bonus policy in the Algo trader, and when i informed them of this, they simply did not care and said it was my fault. then they lost all money. when i said i was doing a review they were hoping to talk me out of it, and said that if i had asked to remove my bonus before they would have removed it, however i asked and they refused beforehand. they are not regulated anywhere in the world. furthermore only have bad reviews online. Please stay far way from Finarix. Additionally they use fake stock picture on there website and fake names. The person handling my case is Marcus Owens, one of the biggest liars in Finarx. and the horrible french man that got me to agree to bonus unethically is steward poles. BTW they are all french, and all go under multiple names,and try to change there accent slightly to sound different. i hope this reviews help someone, please do not go to Finarix, find other platforms, that are not Scammers.

Alfred
02.08.2019 | 12:15

This is a scam. Please stay clear. I invested shortly before realising they were scammers so decided not to trade and ask for my refund which hasn't been paid back for over 1 year

William Daysh
24.07.2019 | 19:53

Finarix.com and its earlier incarnation BinaryOnline.com, claim to be online Forex trading brokers but have never been registered with, or regulated by, a relevant financial regulator. Both are owned by Zolarex Ltd., a Bulgarian company and have their operating base in the Marshall Islands. Before joining BinaryOnline two years ago, I enquired about its licence situation and was informed by the legal department that this was in hand and the company was about to be fully registered. However, that never came about. Instead, in 2019 it was reimaged and renamed Finarix, but remains unregulated. In November 2017, knowing absolutely nothing about online trading other than its rapid rise, I was intrigued to see if I could learn about it and possibly use it to improve the growth of my modest savings beyond the miserable growth rates available from banks. However, in December 2018 I found myself submitting a formal complaint to the company, having lost a total of € 23, 650 - not from trading losses but entirely due to the company’s malpractice. This sickening loss was nearly five times the absolute limit of € 5,000 I had set as the maximum I was prepared to risk on trading online. That was something I made very clear to several company representatives, particularly my ‘Success Manager’. The intricacy of how I was literally trapped into losing so much money is complicated, and explaining it in the needed detail takes up more space than is available, so this is a much shorter but equally honest review of my experience of Finarix and BinaryOnline. Naturally, the company’s Terms & Conditions are written for the benefit of the company, not the clients forced to sign them on joining, They are designed to give the impression that the company is regular and forthright, but as time went by I could see how they also covertly laid the ground for the company’s unethical business methods, the main one of which is maximising the funds that customers deposit to their accounts and blocking withdrawals of those funds by providing bonuses with toxic conditions. The dictionary definition of a bonus is: “something given or paid over and above what is due”- and that is the idea the company is keen to portray when offering ‘trading bonuses’. But that is far from what these bonuses are in reality. They are a form of toxic loan that has to be repaid to the company with interest. For example, if a trader accepts a standard ‘trading bonus’ of € 1,000, it comes with the condition that to become withdrawable, it must first generate a profit of € 90,000. More importantly, this withdrawal condition somehow applies to the trader’s entire account, not just to the bonus. So, if the trader had personally deposited, say, € 20, 000 to the account, all of those funds are subject to the same condition. Company representatives, however friendly and helpful, should not be trusted because the Ts & Cs absolve them of all responsibility for false statements they may make. Their real identities are also hidden behind aliases, and the company can ‘disappear’ them without prior notice or explanation. When this happened to the first of my two managers I could no longer talk to her, something which had virtually been a daily occurrence until then. I can only assume this was a precaution by the company to preserve the secrecy of its malpractices. Through success managers, the company applies various techniques to maintain constant pressure and persuasion on inexperienced traders to maximise the funding of their accounts well beyond any personal ‘red lines’ they may have set. This business practice produces profit for the company when a trader’s account ‘stops-out’. This term describes an account which has over-traded, turning its available balance negative. Such a situation can happen at any time but, in my personal experience, is not explained before it crops up. According to this company, there is just one solution to this type of crisis, and that is for additional cash to be immediately deposited into the account, and if that does not happen, the account will automatically collapse and take with it all of the holder’s ‘investment’ plus any trading profits. These will all ‘disappear,’ so this kind of pressure to potentially invest beyond set limits is like ‘a gun held to the head’ of the account holder. My own BinaryOnline accounts stopped-out three times. Concerned as I was at the time about losing everything, and already beyond my personal limit of investment, I chose to max-out a credit card for the necessary cash to salvage the first two situations. But when the third stop-out occurred, requiring a further € 10, 000, my doubts about this company became clear and I refused to put myself into further debt. So my account collapsed and I lost everything in it (according to the company), including the € 40, 000 profit it was showing at the time. Astonishingly and brazenly, the company then insisted that the only thing to survive the collapse was every bonus I had ever been given, complete with conditions, which the company insisted were still owned by the company. This company’s Ts & Cs warn traders not to trade beyond their means, and warn inexperienced people not to venture into online trading, yet it places inexperienced traders, of which I was one, in the care of experienced success managers whose real mission is to cause them to ‘invest’ beyond their stated limits and to accept toxic bonuses. My advice to potential traders is to stay away from Finarix and seek alternative, fully regulated companies. Unfortunately, when engaging with companies like these it takes time to realise that things are not as they should be. So, the following advice of the FCA (The UK Financial Conduct Authority) is very relevant: “If you deal with an unauthorised firm you will not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.”

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