QuantumFX (General Branding) EN

easyMarkets customer reviews

Updated: July 21, 2026
easyMarkets
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Summary
Customers praise easyMarkets for consistently helpful, responsive customer service—several reviewers singled out agents like Malik/Malek and Mariana for quick, clear, and accommodating support—and for being beginner-friendly, affordable to start, and trustworthy long-term. Positive points also include low/tight spreads, fast crypto withdrawals, same-day withdrawal processing, a smooth experience trading indices and FX, support for TradingView integration, and the availability of currency options and MetaTrader 5. However, multiple users report serious and recurring technical and communication problems: website outages or connection issues, inability to log in or trade via TradingView, inconsistent or nonfunctional live chat, slow or failing email responses, and lengthy account verification (including face‑ID failures). Some customers complain about unfulfilled promises, lack of clear explanations for site changes, difficulty deleting accounts, and one report even questioned the company’s reliability due to poor communication. Overall sentiment is mixed: strong praise for individual support experiences and trading conditions, tempered by repeated platform stability and support process shortcomings.
mariano rivelli
17.09.2025 | 20:28

Great ! Service!

charles akuoko
13.09.2025 | 15:59

My enquiry got quick answer from the responds team.

Isygold Young star
11.09.2025 | 01:35

Okay now I just want to ask one question can I gain money here pls

Ahmad Abdullahi Muhammad
10.09.2025 | 17:24

Nothing more

Norbert Agwaraonye
09.09.2025 | 18:50

Everything I received was precise and straight to the point and it made me to be satisfied in my quest.

TOM ZACHARIAS
01.09.2025 | 05:21

Transactions are highly transperant.

Ali Christopher Ayaka Merry
18.08.2025 | 20:37

No ama live in Nigeria

Nicolas Theo
13.08.2025 | 12:04

Real ones. Even though I had issues here and there, they truly cared about me and there was a very good contact with their staff to solve any issue. They earned that 5 star. PS. Fiona you are the best

salem fares
20.07.2025 | 10:29

After trading with easyMarkets for over 25 years, I trusted the platform — deposits and withdrawals were smooth, and trading conditions were decent. But in recent times, my experience changed for the worse. Despite being a VIP client, my concerns about chart discrepancies, unexplained changes to stop-loss behavior, and incomplete rebate payments were either ignored or met with vague responses. My issues were never properly addressed, and the company chose to shut down further communication by claiming they had already given “full explanations” — which simply isn’t true. What’s most frustrating is that while my legitimate concerns went unanswered, I noticed a flood of overly positive, suspicious reviews that seem more like damage control than genuine feedback. It’s insulting to loyal clients like myself who raise real issues in good faith and provide documentation. Sadly, after decades of loyalty, I was met with silence instead of support. I hope this review encourages easyMarkets to reflect on how it treats long-term clients who dare to speak.

Nduduzo Shezi
27.06.2025 | 09:58

Quick response and instant assistance👊🏿

Carla Antonella Romani
23.05.2025 | 19:55

I had a question about my account and my password and they helped me, also I was having trouble to connect my account with Mt5 and they also helped me with that

Nicholas Fomin
18.05.2025 | 00:51

My personal opinion this is one of the best Brokers Advantages 1) when I just registered I was dialed by a manager and talked to me in my language(Like) . explained all the points. then once again dialed when I have already deposited an account, there we talked about an hour about trading. 2) no commissions - this is of course nice, because some Brokers or Prop firms have Spreads and commission, the Spread is quite adequate and stable average 8-10 points, in the news spreads are still stable, it did not break at 50 points and above, for example, a deal was opened in the News in the NY session, also a similar deal was opened in a Czech Top Prop Company, which has an average of 3 points , so in it I was knocked out on the stop, because the Spread was widened like the fifth point of a mammoth. But at easyMarkets everything was stable and calmly worked out take profit, although the positions were equally opened at the same time. 3) Deposits via Сrypto is convenient and fast, because not every Broker accepts Сrypto. 4)Withdrawal through Сrypto, everything is as described in the rules, 1-2 days processing, ordered withdrawal on Friday (Saturday, Sunday days off) received Monday morning and without commissions for this in general likes. From Minuses for me personally, it would be better to have a stable commission but there was no spread, purely morally as something for me so quieter. for you do not enter the transaction in 0$, and here at once -8 - 10 points, immediately minus, after getting used to spreads in 0-2 points was not comfortable. there were still unclear moments, I could not move my stop loss, as I have trades essentially fast, I enter everything as usual and then I realize that the deal is moving very slowly and I understand that here I probably made a mistake with the entry, then I see that there is a movement in my direction, I want to put a stop loss and it is not put, the terminal gives me an error and all, I understand that most likely it was a manipulation in the market and I want to protect myself to transfer the deal to a lossless in the end. but I can't, then I realized that there are restrictions. No loss is impossible to put until the price does not go further from the opening of the position by 20-25 points +- , for me this was a factor in finding another firm, because according to my concept. for me it is important, if I suddenly saw that I was wrong in my transaction. to make it without a loss. plus so morally easier. so who have quick trades, you will need to think about such rules. because it can make your trading uncomfortable. But even with these drawbacks, I still give it 5 out of 5, because these are just personal drawbacks for me. For those who trade medium-term or longer, these issues won't really matter.

martin hartmann
07.05.2025 | 12:56

easyMarkets is indeed easy to use and I like that. However , their customer service was dismal when it came to resolving a problem with their charts. It ended by them simply not continuing the chat, not replying to emails and not replying to whats Apps. Thats no way to deal with customers

Alberto Didi
02.05.2025 | 13:41

I deposited 1000$ , made profits 790$ , then when I come to withdraw they told me that I should trade 80 lots in order to withdraw my profits. Please be aware from this company. They didnt tell me about any conditions and terms before I made my deposit. Also im trying to call and contact, everyone says he is not responsible.

Lois Ahura
02.04.2025 | 16:28

It's okay , please!

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