CryptoAltum customer reviews

Updated: April 3, 2026
CryptoAltum
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Summary
Users give mixed feedback about CryptoAltum. Positive reviewers praise a seamless account opening and funding process, fast execution on MT5, professional platform features, multi-coin wallet, competitive spreads for some pairs, extremely high leverage (up to 500x), and generally responsive, helpful customer support—some report issues resolved quickly and fast withdrawals (one as quick as 30 minutes). Several note integrity, easy deposits, internal exchanges, and compensation when system errors occurred. However, serious negative reports warn of inconsistent or non-automated withdrawals, cases where accounts became inaccessible during a prolonged system migration or suspension of trading (clients locked out and unable to trade or access funds), and instances of unresponsive or non-existent customer service leading to recovery via third parties. Some users accuse the broker of unethical behavior or potential scamming, while others report positive long-term use. Overall, while many users praise speed, MT5 integration and support, recurring complaints about withdrawal reliability, communication during outages, and account access pose significant red flags that warrant caution.
Nelson Jude
26.07.2024 | 12:08

Stay away And look for help through the name of my display picture for help back of your funds from scam.

Heather Arnold
07.04.2024 | 13:05

Avoid Cryptoaltum at all costs. Their customer service is non-existent, and they make it nearly impossible to withdraw your funds. I was lucky to recover my funds through a third-party crypto tracker. Don't risk your money with this dishonest platform.

Eddie Anand
06.04.2023 | 09:28

Thank you guys for the great service and your low spreads

Cecil Grobbelaar
13.02.2023 | 00:24

So they are apparently closed for trading from November 2022 and its now 3month later but did not inform clients like me that they were doing this and you wont be able to trade so now I'm locked out my account, the client portal is non existing and my Meta trader state my account is invalid, so no access to my funds or trading and just met with this message "Hello, we're currently migrating our systems to a new infrastructure, therefore we’re not currently accepting trading. Please bear with us and we'll inform you as soon as we are back." This is very unethical and so much market activity has happened and all the potential gains all lost... and just to be met with no response... did they go down with FTX??

Scott Riddle
04.11.2022 | 22:31

Great gateway to high yield trading!

Victor Minin
04.11.2022 | 04:11

The best leverage you will find for cryptos online along with decent spreads especially at the leverages they offer it is unheard of.

customer
02.11.2022 | 18:57

I would like to thank this platform firstly for its very supportive and friendly customer service as well as its user-friendly items. I was really impressed when the staff directly called me to resolve my issue. thanks a lot and please keep up the good work.

Micheal Angel
12.08.2022 | 23:21

Excellent trading platform with 500x leverage 👍

Yasin Bozkurt
08.08.2022 | 09:04

You are definitely a liar. We have mailed you many times and you said that our decisions are binding without even giving a reason. I am looking for my right on every platform, don't worry 1/10 companies.

Robert Marciales
02.08.2022 | 05:04

Very fast execution using mt5, and easy tools for exchange cryptos from the plattform.

Alain Catena
17.06.2022 | 08:10

I had a problem with a deposit not credited, they solved the problem in few hours, amazing!!!!

Talia
16.06.2022 | 17:37

We have used this exchange for over a year now…with optional 500 times leverage and they operate with integrity I would highly recommend cryptoaltum!

Frot Banks
19.04.2022 | 08:09

I have found on CryptoAltum the closest support system than found on alternative crypto trading platforms. It's easy to use and has a very functional multi-coin and multipurpose wallet system for trading, withdrawal, deposit, holding and exchange all within the same seamless utility system. I give Crypto Altum a five-star specifically for it's MT5 integrated trading system. It's the best of the best in fact and is highly recommended for every trader looking for a trustworthy broker to anchor on.

Ryan
03.03.2022 | 11:31

Excellent exchange with great trading leverage capabilities

Gabriele
28.02.2022 | 19:09

Very good broker, they responded very quickly to all my inquiries in chat, they are honest and knowledeable.

Wink
28.02.2022 | 18:09

They've never wronged me, and the one time there was an error in their system, they compensated me. My only complaint is that their withdrawals aren't automated (even on small amounts) which means the withdrawal time is inconsistent. Note: I only trade BTC/USD, so the spreads on other pairs don't mean much to me.

Jennifer Pittser
28.02.2022 | 16:35

Easy deposit and withdraw. Straightforward website, the only trading platform that is not shady or tries to keep your funds. I’ve tried them all and this is by far the best one.

Jason Berkenbush
28.02.2022 | 10:54

Fast an easy processes VerY good margin

Gergő Zoltán Sarkadi
28.02.2022 | 10:26

Very good for everyone I can only recommend!

C Vindicatus
28.02.2022 | 10:01

CryptoAltum is an excellent, trustworthy crypto broker, definitely one of the very best. I would give them 10 stars (if that option was available). They are reliable, communicative and extremely efficient. 1. Account Opening Process- AAA+ The process to open an account was seamless, efficient and super easy. 2. Account Funding- AAA+ The account funding process was extremely easy and fast. 3. Customer Service- AAA+ The customer service team is very responsive and very helpful: they are certainly on top of it. 4. Trading Platform-AAA+ The platform is very professional as they use MT5. 5. Withdrawals-AAA+ The withdrawal process was easy, fast and efficient. I have never ever had a withdrawal SO fast. Matter of fact, IT TOOK 30 MINUTES. I GIVE CRYPTOALTUM AAA+

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