Crypto Guider customer reviews

Updated: April 2, 2026
Crypto Guider
Views120
Summary
Multiple reviewers report that Crypto‑Guider (crypto‑guider.com) is a scam: clients were pressured by persistent calls and emails to make initial and then much larger deposits, shown inflated account balances and profits, and then repeatedly blocked or denied withdrawals with shifting excuses (taxes, “open positions,” blockchain/wallet procedures, account linking). Staff names repeatedly cited (e.g., James Costa, Jay Naidu, Anthony Truman, Grant Royce, Mark Williams, Jeremy Roland, Dean Scott, Fredrick Malone) are alleged to be fake, and users were asked to create third‑party crypto wallets or pay additional fees/deposits to release funds. Several victims describe transfers to fake tokens or wallets (tokens with no market value), accounts disappearing or being altered, and communications suddenly stopping or being blocked. Reported losses range from a few hundred dollars to six figures; customers say support is unresponsive, withdrawal requests are rejected for inconsistent reasons, and some have reported the company to fraud and regulatory authorities. Reviewers strongly warn others not to trust or give money or personal information to this operation.
Benny Norris
19.06.2025 | 08:04

Their lack of professionalism is astonishing. ᴀꜱ ᴀɴ ɪɴᴠᴇꜱᴛᴏʀ, ɪ ᴀᴛᴛᴇᴍᴘᴛᴇᴅ ᴍᴜʟᴛɪᴘʟᴇ ᴡɪᴛʜᴅʀᴀᴡᴀʟꜱ, ᴇᴀᴄʜ ʀᴇᴊᴇᴄᴛᴇᴅ ꜰᴏʀ ᴠᴀʀʏɪɴɢ ᴀɴᴅ ɪɴᴄᴏɴꜱɪꜱᴛᴇɴᴛ ʀᴇᴀꜱᴏɴꜱ. ᴅᴇꜱᴘɪᴛᴇ ᴀᴅᴅʀᴇꜱꜱɪɴɢ ᴇᴠᴇʀʏ ɪꜱꜱᴜᴇ, ᴛʜᴇʏ ʀᴇꜰᴜꜱᴇᴅ ᴍʏ ʀᴇQᴜᴇꜱᴛ ʀᴇᴘᴇᴀᴛᴇᴅʟʏ, ꜰᴀʙʀɪᴄᴀᴛɪɴɢ ɴᴇᴡ ᴏʙꜱᴛᴀᴄʟᴇꜱ. ᴛʜɪꜱ ꜱᴇᴇᴍᴇᴅ ʟɪᴋᴇ ᴀ ᴄᴀʟᴄᴜʟᴀᴛᴇᴅ ꜱᴄʜᴇᴍᴇ ᴇɴꜱᴜʀɪɴɢ ᴘʀᴏꜰɪᴛ ʀᴇᴛᴇɴᴛɪᴏɴ ᴡʜɪʟᴇ ᴏʙꜱᴛʀᴜᴄᴛɪɴɢ ʀɪɢʜᴛꜰᴜʟ ᴄʟᴀɪᴍꜱ. ᴏᴀᴋᴍᴏɴᴛꜱɢᴜᴀʀᴅ’ꜱ ꜱᴛʀᴜᴄᴛᴜʀᴇᴅ ᴍᴇᴛʜᴏᴅᴏʟᴏɢʏ ᴇɴꜱᴜʀᴇᴅ ᴍʏ ʀᴇꜰᴜɴᴅ ɪɴQᴜɪʀʏ ᴡᴀꜱ ʜᴀɴᴅʟᴇᴅ ᴡɪᴛʜ ᴘʀᴇᴄɪꜱɪᴏɴ ᴀɴᴅ ᴘʀᴏᴄᴇᴅᴜʀᴀʟ ɪɴᴛᴇɢʀɪᴛʏ, ʀᴇɪɴꜰᴏʀᴄɪɴɢ ᴛʀᴜꜱᴛ ɪɴ ᴛʜᴇɪʀ dispute resolution process.

Get help withmarriotedge
22.09.2024 | 12:03

They don't pay! Get money out above now before its too late.

Janis
13.11.2023 | 19:02

Like many of the other comments. They make all kinds of promises and then continue to lie and you cannot get your money back. I feel so stupid for trusting them. Everyone needs to spread the word and DO NOT INVEST WITH THESE PEOPLE. SCAMMERS, SCAMMERS, THIEVES. By the way the email info@grypto-guider is no longer working for me, I believe they blocked me.

Rob Brown
12.10.2023 | 18:38

started out with a small investment with Crypto-Guider with Anthony Truman latter part of 2022....he was handling my account...as time wen on added several more deposits...had almost daily zoom calls with A.T. showing me how my account was progressing...the total amount in my account was now over $10k....then no communication at all...so I decided to make a withdrawal of $10k...which sat and sat and sat...also wrote numerous messages to contact area...again no response....Anthony Truman disappeared...nothing at all for months...then out of the blue I get a call from a Fredrick Malone, who was now senior account manager...who told me (a lie) that Anthony Truman had family matters to attend to and had to leave....furthermore this Fredrick Malone assured me that he could process my withdrawal in 2 parts to save I.T. with the CRA...a red flag which I didn't catch was when I had to open up a bitcoin account...( Bintense) which I did and had to deposit $1200 CAD...had to go through all kinds of compliance before being accepted...peculiar that this Fredrick Malone knew before I did that I was accepted...he emailed me to tell me that all was being processed .. that he was at a meeting and he had my withdrawals at the top of his list and would phone me right after the meeting was over to process the payments right away...a firm promise...and that call never happened...that was yesterday...Oct. 11, 2023... Also noticed that my account was credited with a deposit of $855 USD...and a debit to Bintense of $131 USD...asked for an explanation and again nothing...I have asked 3 times now for a refund of my funds from Bintense which has to be done within 5 days or your funds are lost...again with this company...based in Lithuania...has not responded..perhaps the 2 are united in this fraud..scam... Sure would like to know how I could get my funds back without being scammed again...

Joseph LeBlanc
01.05.2023 | 17:22

This Grant Royce Guy is supposed to be Head of Compliance for Crypto-Guider called us and said he talked to his finance department and they agreed to give us all our money back and put this thing to rest. You will have all your money to do what you want with and we can close your account and if you still want to trade with us you can but you will need to send us $10000.00 to close the account and make it official. We were so desperate to get our $125000.00 back and he sounded so sincere we fell for it. That dirty scumbag ripped us off again March31/23. I hope he rots in hell and has the worst luck in the world. Plus Jay Naidu and James Costa. They are all Scum of the Earth. Stay away from them. Please

Earle Keatley
09.03.2023 | 16:03

Just a heads up that a company called Crypto-guider is creating fake crypto coins. Website is crypto-guider.com. Staff includes Jay Naidu, James Costa, Grant Royce, Anthony Truman, Mark Williams, Jeremy Roland, Dean Scott. The following narrative gives a history of my dealings with Crypto-guider. My dealings with Jay Naidu & Crypto-guider started on September 22nd 2022 when I deposited $250 with him. He spent time to show me how it all worked and we made a quick profit. On Oct 13th I deposited an additional $10,000 which was doubled fairly quickly. All this time I was doing searches looking for complaints about the company but was not finding anything. Jay sent me a “structure” which outlined what he could do with a 50,000 account promising a $5000 monthly income. I had processed 2 withdrawals for a total of $4000 so went ahead adding $40000 to account on November 23rd. By end of year my account stood at 58500 euros. I was placing trades as well as Jay. On February 9th my balance was 105,353.91 euros. My problem was that I could not withdraw any funds! He asked me to set up an Atomic wallet which I did and claimed to have sent the funds. On February 21st Jay insisted that the funds had been transferred to my Atomic wallet. He said to look for ETH and click on it. No funds! He then said do you see another ETH and yes there was another ETH with 89 plus Etherium coins for a value of $149,000 plus. Jay's response was “Oh my god they have done the transfer 3 times”. He then said leave it over the weekend and we will talk on Monday. No call Monday so I think well I will try to withdraw funds from Atomic. Get a message that I have to deposit coin to make a withdrawal which doesn't make any sense since I have all these coins. Contact Atomic help centre and get the following: ETH that you are holding in your wallet is a fake asset that does not have any value on the market, meaning you will not be able to exchange it to real crypto or fiat currency, The Ethereum network allows everyone to create their own token, and scammers create fake tokens that have the name and price of a real token, but they have zero value on the market.

NOLAN DOWSE
18.02.2023 | 17:48

SCAM SCAM SCAM SCAM DO NOT TRUST -JAY NAIDU- Senior Division Head -ANTHONY TRUMAN- Executive Account Manager WAS RIPPED OFF $120,000+EURO REQUESTED WITHDRAW ALL COMMUNICATIONS STOPPED FROM crypto-guider.com NOW ON MY ACCOUNT…. MY OPEN PRICES HAVE BEEN ALTERED TO UNSEEN PRICES & A FULL LIQUADITION HAS BEGUN …STRIPPING IT CLEAN

Bella
27.01.2023 | 04:57

These people are highly skilled scammers. DO NOT TRUST THEM AND DO NOT GIVE THEM ANY MONEY!!! Names like James Costa, Mark Williams, Jeremy Roland, Dean Scott ... they are all FAKE!! They work with multiple companies to scam you and take as much money as they can.

Agripina Suarez
26.01.2023 | 01:39

Definitely a SCAM!!! First they would ask you to make an initial deposit which would be followed up with with more solicitations (from James Costa, I am sure is not his real name) for more deposits to move you up to next level of cyrpto (Bitcoin) investor. He was supposed to have an audio zoom appointment with me at a certain time. However, the price of Bitcoin at that appointed time went down so I suspect why he did not make the call. Later in the day, when the crypto price went up, he phoned to connect again by zoom which definitely is I believe a lure for me to make more investment to "profitable" crypto. When I refused to make the appointment, my Account in Crypto-Guider just vanished!!! I could no longer open the said account they set up for me nor could even access Crypto-Guider. Tehre went my initial investment of $250 Cdn. This is a scam that should be investigated!!!!

Lloyd Dennis Simcock
12.01.2023 | 23:26

At first everything seemed to be going well and they were educating me on how and what the system did. I put in a total of $8000 Cdn and my account made money up to 18300 Euros (26000 Cdn) and when I wanted to take my money out they informed me I would have to pay capital gains tax before I could get my money. They were supposed to send me a T5 Form to file the tax but they wanted it sent through my wallet. I contacted CRA and asked them WHAT I should do and it should be paid through the bank. Big mistake on their part as CRA says what they have done could be tax fraud. THEY MADE IT IMPOSSIBLE FOR ME TO GET MY MONEY OUT. THEY ARE NOTHING BUT CROOKS WITH A REAL GOOD SCAM GOING SO BE AWARE YOU WILL LOSE YOUR MONEY!

A K
29.12.2022 | 21:59

Very disrespectful organization. I had the same experience as the people below me. I e-transferred my money to them thinking I will be making it back, however they eventually told me I will need to invest thousands of $$ to make any real income instead of the $325 that I initially invested which they first claimed would be enough to generate profit. I was also bombarded with phonecalls and emails and educated on the topic, however when I requested to have my money back as I did not feel safe and automatically felt like it was a scam these people are running, they kept refusing to send me my money back. They kept trying to force me to create a crypto wallet so that their correspondence department can approve my funds to be moved over to my crypto wallet from which I can send it directly to my personal account. I highly recommend NOT to trust them with your money or personal information.

Eva nowag
29.12.2022 | 06:30

Well it all started with me investing 250 american dollars to crypto-guider.com. This site allowed you to make a profit off your money by trading crypto for you. So I deposited the 250 from my credit card. And the James Costa contacted me step up my trading account with me. I told him I didn't want to have to do the trading. He said that was fine and he would handle the trading part for me. Well he did and after the first 3 weeks he had made me $1300 off of the $250 I had invested. But if I wanted him to work harder meaning doing more trades for me he needed me to send him some more money. And when you think about it as a trader the accounts you have for people. You would send more time working harder for the people who have invested more money with you. So miss dumb one me that is sent James Costa $5000 more dollars US And James started trading it and once he got it up to$8900 which is $3900 in profit over another almost month's worth of time. James reached out with another phone call. Saying look how good you are doing. And that he could do even more trading for me if I sent him more money. Well at that point I wanted to see how the withdrawal process worked. I requested a withdrawal and then nothing. The next day I got a email not a phone call saying. He could help with the withdrawal request for the $8900 dollars in my trading account. But I still had open positions and they were making me money so just hold on. Well I ended up in the hospital for 5 days so I never sent James a email responding to his email. The one he had sent me saying hold on you have open positions in the market. Once I got home from the hospital 5 days later I sent him a email. Saying I'd like to go through with my withdrawal request. And I am sure we can all guess what hasn't happened. There is know reply from James Costa. So as it goes right now dumb me is out $5250 US dollars. Thanks Crypto-guider.com for the wake up call. I mean it's my fault, I should have known I am not this stupid or I thought I wasn't. Slipping and slipping hard

DARYL TURNER
23.12.2022 | 15:57

Paid initial deposit, bombarded with calls & emails. Requested laptop access which I refused. Told I wanted email communication only. Finally asked them to close the account & chased after no response! No communication since. Total rip off, don’t touch them. Reported to Action Fraud & FCA

Consumer
16.12.2022 | 13:50

Well trusted them and started to see how it could benefit. Once I wanted to pull money out it was pay the tax,then block chain then link accounts. The consumer service will never ansure,no phone number and can never withdraw any funds! How do you withdrawal any of your funds? I'm realize now I got f$$ked!!

Mohamed Deen
24.11.2022 | 13:15

Unable get refund of funds deposited to this company Repeated request for withdrawal of funds held in my account has been ignored.

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