Colmex Pro customer reviews

Updated: November 16, 2025
Colmex Pro
229
Summary
Most reviews highlight excellent customer support as Colmex Pro’s strongest point, with frequent praise directed toward account manager Murat Ucer for his professionalism, quick response times, and personal assistance. Clients appreciate the platform’s reliability, ease of use, fast order execution, and availability of multiple trading instruments such as stocks, forex, indices, and commodities. Many traders commend its regulation under CySEC and consider it trustworthy and secure. Positive feedback emphasizes responsive help, smooth onboarding, and multilingual communication. However, a minority of users report technical issues like slippage, delays, and platform glitches, and some mention complications during profit withdrawals and confusing account structures. Overall, most traders find Colmex Pro a user-friendly, professional, and dependable broker, particularly well-suited for active and day traders, with outstanding customer service being its defining strength.
Dee
05.06.2025 | 11:39

Murat’s assistance on the Colmex trading platform is outstanding! It’s clear, and concise, making platform navigation effortless for beginners and experienced traders alike. His patient, respectful support, even while I honed my strategies on a demo account, was invaluable. The step-by-step guidance and Colmex’s user-friendly tools have boosted my confidence, and I’m eager to return to live trading soon

Johan Reitsma
30.05.2025 | 09:41

As myself being not really a beginner Murat is very helpful and patient to me . This is because after trading with a live account for a while I found out that my tactics and strategies were not consistent enough therefore neither my profits . So I decided to go back to a demo account finding the right strategy and tactics which is going quite well now (fingers crossed) . And in all that time in which I postponed again and again going back into live trading Murat continued to treat me as a live account user with patience and respect which I appreciate . I hope I can go back in soon as a live trader. By the way , he gave me some good tips and advise I do not want to forget mentioning that . And Colmex is very handy to use platform with good oversight and useful tools.

Conny
29.05.2025 | 11:15

As a beginner i’m using still the demo account and I’m very happy with Colmex Pro as trading platform.. with the fantastic help from Murat, who’s allways avaible for any question, trading works well… I’m looking forward to have the real account and getting better every day…no problem with Murat on my side👍

Athina Pantsou
28.05.2025 | 13:52

Great platform. Especially for my account manager Murat l have to say that he resolves issues efficiently and immediately while maintaining a professional and friendly attitude. His performance reflects dedication,expertise and a strong client first mindset!!

CF
28.05.2025 | 09:20

In my statement I refer to my contact at Colmex. His name is Murat: I am really happy with you. You are always available and your reaction is coming fast. I had some issues with the platform you know that but there was not one point which was not solved from you within a short time. NO issue remains open over night. I really appreciate that.

Doris Engel
07.05.2025 | 18:41

Colmex pro is very easy to use, has a lot of assets to trade. Especially the customer service is for me as a beginner very close, my agent Murat is always available and helps with all my questions.

Bas
06.05.2025 | 15:28

Been trading at Colmex for a few years and always been happy with the service they provide. Especially with my client manager Murat Ucer! You can always reach him and questions are always solved right away!

anonymized the user
19.04.2025 | 12:53

I’m grateful to the company that helped me recover my money, as shown by my display name and profile image. At first glance, this broker leaves a decent impression. They claim order execution within 31 milliseconds, though in reality, I experienced 46 and 62 milliseconds, and hitting 31 was extremely rare. The initial deposit requirement is quite high at $5,000, which filters out casual traders — not necessarily a bad thing. However, their account types are confusing: a forex account, an account for trading shares, and another for trading CFDs on shares — each with different trading conditions. It’s unnecessarily complicated, and anyone looking to start here should very carefully read the User Agreement. For example, using trading advisors (EAs) requires special permission, and “abusive trading” is strictly prohibited — though it’s vague what exactly qualifies as abuse. While the broker doesn’t seem to interfere in trading directly, everything changes when you try to withdraw profits. Be warned: As soon as you submit a withdrawal, they may suddenly claim your account engaged in abusive trading or used unauthorized advisors. It’s entirely at their discretion which trades they decide fall into these categories, regardless of the evidence or arguments you provide. On top of that, there are frequent technical issues — slippage, delays, and platform glitches — for which they take no responsibility and offer no compensation. Payouts are not assured, and they make it unnecessarily difficult to access your own funds without providing clear reasons. The initial experience might be pleasant, but the moment you make a profit, it becomes a completely different story.

Frank
20.02.2025 | 14:03

Activated my profile > 1 year ago but did not make the deposit since I was using another funded account platform. I burnt that one and started paper trading to improve my trading skills for several months and as I was getting ready to buy a new funded account I got a call from Murat (talking of perfect timing) who was very helpful in explaining me all the options and advantages of Colmex pro. A leverage of 6x on my deposits and no comission (vs 30% I was paying before) to be paid upon withdrawal convinced me to start using Colmex Pro and deposit my first funds. All when super smooth and Murat has been assisting me all the way and has been instrumental in setting up the broker connection within TradingView which I use for my analysis. I can really recommend Colmex Pro.

Max
17.02.2025 | 14:59

Colmex Pro is an internationally operating online broker founded in 2010, offering a wide range of financial instruments, including stocks, forex, indices, commodities, and cryptocurrencies. The platform is regulated by the Cyprus Securities and Exchange Commission (CySEC) and registered with institutions such as the AFM in the Netherlands and the FSMA in Belgium, contributing to its reliability and security for European traders.

Patrick Vyvey
04.02.2025 | 19:42

Good Brooker, very good commuciation and helpfull when needed.

Uli K
30.01.2025 | 18:43

After working with Colmex for the equity part for some weeks now, I would tend to call them the AAPL of the brokerage industry: - easy to use in terms of the Colmex Pro software granting a quick order execution - easy to understand their affordable account/fees models - easy to work with due to the excellent support of my account manager Murat. Thanks for that.

Rob
20.01.2025 | 11:38

I'm with ColmexPro since dec '24 and so far it suits me well! Great customer service (Murat is of great help!) and a good working tradingplatform. As an active day trader on the US stock market, I would definitely recommend this direct-access broker with its immediate order execution!

Michael Van D
09.12.2024 | 10:44

I have been trading with them the past and and lately started again. Once used to it, the desktop platform is quite stable, but lacks some tools and has a somewhat spartan look and feel. Combined with Trading View or TC2000 there is no issue. Most people with with multiple brokers use one or two platforms for analysis anyway. They are working on Trading View integration now (Beta testing in some countries) and that should add a lot of possibilies and make things even simpler. Up until know they are very trustworthy with your account money, also when closing an account for once reason or another there were no problems in receiving back the account balance. The account managers (at least my one) can always be reached and helps in any way possible. So far very little to complain about.

Santino Jonny
28.08.2024 | 13:32

Very forthcoming customer support (Murat) who offered to be available to help me. Once I had a request and it was answered within minutes during the NYSE opening times on a friday. Also the software is very easy to understand and works perfectly. It can be customised individually for everyone's needs and it only took me a very short time to get used to it. Over all I recommend Colmexpro 100% for trading stocks, also the major FX pairs (under 1 pib spread for EUR/USD) and Indices Futures around the clock always tradeable without fees, just a low spread. The stock fees are good too and unlike at Interactive you don't need to have a minimum capital of 25.000$ to not be flagged as PDT.

Mike
14.08.2024 | 14:46

Great communication and fast service. For any problems or issue Murat got your back. Colmex pro is highly recommended! Thanks!

ytzhak
09.08.2024 | 13:25

The best service I had ever . Keen on doing greate job .

James
09.08.2024 | 10:48

The customer service with Colmex is outstanding and one of a kind. Murat Ucer was able to answer all my questions, guide me through the process, and even go above and beyond by helping me with all the issues I was facing. They are quick to reply to all your inquiries and are always available for quick support. Thank you once again Murat, I will keep in touch and update you soon. I appreciate the outstanding customer support. -James

Marc Bowditch
05.08.2024 | 17:18

Super support service. Any problems or issues have been resolved as soon as possible. Friendly, cordial service 👍🏻

LJS
05.08.2024 | 15:33

The communication and services were great. All steps in order to get the programming at work in the right order were taken en well done. It was even done in my own language which I appreciated very much. Highly recommended

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