1015
Reviews
Customer service was great Sam is a really cool guy he sorted my problem in seconds.
Stella was great, fast, and diligent on helping me with my problem.
Good patience from them and they solved my problem
Stella was fast with the way she solved my deposit issue..great costumer service!!!
took the time to take care of my issues and sloved my concerns
I contacted James Cook at Coinex with a problem. It seemed some funds didn't transfer properly between MT5 and Alpha. James stepped in, working with his team and found the issue. The funds were added back to MT5 in less than 30min. I was able to re-transfer the funds with no problem after that. It was great working with James at Coinex. Very polite and conscientious. Great job guys.
Top Notch Customer Service! Thanks Stella!
Anna Carter was patient with my novice questions in receiving and sending crypto to my account.
Anna Carter did a great job!
Chris helped me out super quick w no problems withdraws allways hit!!
Chris Paul was able to solve my request that was somewhat complex and tedious within minutes. He was courteous, professional and straight to the point. I appreciate his efforts and I've always been happy with Coinnex!
Stella Lewis was my agent. She was very helpful and quick with getting my issue resolved. 10/10 experience!!
Very quick and kind support, James Cook helped me with my questions and solved it all! thanks!
Great experience fast response. Anna Carter knows what she is doing and is fast to get things done for you. Recommended 10/10
Everything went well, the assistant was able to help me quickly, understanding all my requests.
mr sam adams was great at resolving my issue, i would deal with sam anytime he's the best.
Customer service rep Anna Carter was very helpful when I was rude and angry she really didn't close off the chat which I might have done myself if I was in her shoes. She took her time to help me out and resolved the situation in a way that I don't normally see Customer support do and I myself have been in her shoes as a rep myself and dealt with people in my face as a rep in a credit card consolidation company.. She was very professional with my attitude and went above and beyond and she is the Rep of the month
The agent was about to resolve my issue pretty fast and I was able to move in with my trading day
Customer service is amazing, definitely recommend
Anna Carter helped me fix a mistake I made and it was fast. I’m grateful . 5 stars and beyond .
Chris P. and Sam A. assisted in reactivating my login after it was hacked. I had a glitch though because my MT5 account was recycled and funds temporarily lost; strange timing. It took a few chats and emails from me insisting that there were funds in the account, but after 4 or 5 days everything was restored, including prior bonus margin. The online assistance was always prompt and courteous - sounds like a sales pitch but this is all true!
Thanks James Cook and the amazing team and their help in processing my withdrawal in a timely manner! Very grateful
Good support, withdrawals take < one day or two if they need to verify for security. Thanks Charles Scott from support. Good broker ECN so you know your orders are good.
My experience has been amazing! Sophia Brooks made sure I had all I needed.
Sam Adams was a great help
I was assisted by Sophia Brooks. And I am totally satisfied for all her guidance. Thank a lot
Agent Anna Carter was very helpful and answered all my questions and made it easy
This is a solid company! I always have a good experience i haven't had any issues what so ever! The customer is great as well you can ether chat with them on the phone or via chat which is nice! -New York USA
Great platform to trade on! Had a deposit problem and Chris Paul helped me out! Fast and hassil free, Definitely recommended to a few friends!
Chris Paul the best customer service person ever.