BTX Group customer reviews

Updated: March 21, 2026
BTX Group
Views74
Summary
Customers’ experiences are mixed but lean heavily negative: several reviewers accuse the broker (referenced as BTXplus) of scamming clients, reporting lost deposits and stolen funds ranging from around €200–€2,000 and £250–£300, failed or blocked withdrawals, unresponsive or abruptly disconnected phone support, and aggressive cold-calling and WhatsApp/text harassment to push further deposits. Multiple complaints name account managers (Eliz Orman, “Alex/Andreas”) and describe misleading promises of training, false claims about regulation and Trustpilot credibility, and attempts to placate dissatisfied clients with partial refunds or excuses to avoid public complaints. A few users report positive interactions with individual staff (one praises “Noah” and calls it the best investment company), but the predominant themes are pressure to deposit more, poor customer service, and strong warnings from customers that the operation is fraudulent.
MR ATKINSON
07.07.2023 | 15:58

Under no CIRCUMSTANCES, any person believe anything these.. THIEVES..HAVE TO SAY,!!! THIS IS TRUE FACTS., I myself had been lied to remotely had money stolen from my bank account, via any desk, I lost my deposit of £250also.. £300..i requested profits release, of £310 so £860 when I rang to complain I was told I'd lost my money trading!!!! Now they are trying to give my money back incase I post on here. these apparently are professional .SCAMMERS!!!!

Consumer
20.06.2023 | 18:53

This company uses scary intimidation tactics to try and get you to deposit £250. I made an initial enquiry before researching the company and since then I've been bombarded with calls, texts and WhatsApps. I told them that I've done some research and the reviews have been clear that theirs is a company to be avoided. They were aggressive and rude when I asked them to remove me from the database.

Marc Hayes
15.06.2023 | 14:46

Great company. I have a lot of time for them. Especially Noah who’s looking after my investments.

simon craigie
06.06.2023 | 16:46

I gave 200 Euros or similar in Sterling via Visa Card. I found the first calls very interesting but I didn't want to go ahead. I was getting repeat calls first from a young man, then a young woman from Gosford Port who I really like chatting with both of them. After I made the minimum amount to start and they say they will train you in on Forex trading currencies. Because I don't have time for this, they passed me to a person called Alex or Andreas? Who sounded with a drone in his voice. Knowing a person who sounds similar I didn't trust 100 per cent as the person I know who goes on like this, who passed away recently, very sad, but he would have people believe that he believed the earth is Flat, and the hospital had him diagnosed with Psychosis, at least I hear the staff at the hospital mention it. It's very concerned that we have these partly criminal organisations online and cold calling their prospective victims. Perhaps a few escape the net, but I can understand for the amount of time and chats for a few hundred euros, why would they give it back after spending so much time with you and your account. They can't make any profit on such a small amount if taking a small fee%. Hence they may consider it your loss in less your trading big or have the potential to trade big where they can profit, they just see you as a time waster. I myself want to test to see if the Withdrawal function worked and it obviously isn't working for me as I made an attempt to do a withdrawal with nothing, I tried to ring but no answer and the phone cuts off after 5mins when on hold. They really see your 200 as more important that anything else. They try to ask me to deposit more money, and then they have a person call me today saying they have a new domain name for company BTXplus, that they now with financial regulation, saying I need to try harder to get my money back. I thought that was nice of him. Tells me they do have Trust Pilot but of course the reviews on Trust Pilot are terrible. He admits they have no reviews and eventually after still saying he would ring back in a few days after making more money for me with the existing funds he says are at over €400,00. Eventually hangs up on me.

MARCO
10.02.2023 | 17:53

It is a scam! the person who manages me is called ELIZ ORMAN and my capital (2000 euros) has disappeared!! stay away from this trader

JOHN
07.12.2022 | 12:48

Best Investment Company that I have ever been dealing with .

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