QuantumFX (General Branding) EN

Bitwest customer reviews

Updated: October 31, 2026
Bitwest
Views531
Summary
The reviews present sharply conflicting experiences with Bitwest Group. Some users praise its responsive customer support, fast trade execution, stable platform, flexible account options, competitive spreads, transparent pricing, and smooth deposits and withdrawals. However, the overwhelming number of negative reviews describes Bitwest as an alleged scam. Customers claim they were persuaded by financial advisers to deposit increasing amounts, sometimes by taking loans or borrowing from others, while fake profits were displayed in their accounts. When users attempted to withdraw their funds, they allegedly faced demands for additional payments, often accompanied by fraudulent emails supposedly from Binance or claims that Coinbase had blocked the transaction. Many reviewers report unanswered calls and emails, pending or completely inaccessible withdrawals, and significant financial losses, including amounts of £2,100 and £68,000. Several allege that no genuine trades or Bitcoin purchases were made and that fabricated account balances and positive reviews were used to build trust. Some advisers, including individuals named Anna Smith and M. Levi, are accused of pressuring customers, accessing financial information, encouraging further borrowing, or using false credentials. Reviewers also mention being told to install remote-access software such as AnyDesk. Multiple victims say they have reported or intend to report the company to the police, authorities, lawyers, or blockchain investigators. Overall, despite a small number of positive comments, the reviews overwhelmingly warn potential customers to avoid Bitwest Group because of alleged deceptive practices, aggressive deposit requests, and failure to return funds.
Lois Behan
02.10.2023 | 22:13

A total con and scam don’t bother

A Hyde
02.10.2023 | 15:26

Bitwest want me to contact them but hive no email address or phone number ????

Bruce Cook
01.10.2023 | 08:23

In my experience, Bitwest Group is a good broker, low and quite stable spreads and low commission. I have nothing trouble with funds things, for people who can't withdraw money, you may asked to submit some documents for verification

Gregory King
28.09.2023 | 16:38

I like their commitment to regulatory compliance, this gives me confidence in their legitimacy. I can focus on trading, knowing that they prioritize legal and ethical standards.

Ronan Kiyingi
25.09.2023 | 16:41

Whoever, is getting the temptation to do crypto trade, make sure you AVOID BITWEST please!! If I had read about other peoples' bad experience from BITWEST, before I was lured to these robbers, I would not have lost my hard earned money!! To call them Scammers is sugar-coating. I was naive and new to the crypto trade, such that I even accepted whatever App (including "Any Desk") they advised me to download, open and give them access. Yes they use fake trade accounts to deceive you that you are making mouth-watering profits!! One of their agents, they assigned to me as "Financial advisor- Anna" went to the extent of combing through my bank accounts, whenever I told her that I do not have funds to add on the capital. She tried so much to use me borrow loans from different providers or from my family and friends! What did I achieve at the end; she disappeared with my £2100, I was using to try the crypto business, since I cannot retrieve it through BInance. They sweet-talk you like that "Snake in Eden" but they are venomous and heartless!!!!

Rickey Long
25.09.2023 | 15:04

I appreciate bitwest group dedication to providing a seamless trading experience. Their platform's stability and ease of use make trading stress-free and enjoyable.

marshall d
20.09.2023 | 11:08

Bitwest group pro is the worst scam ever they love to take money but will ever give you any they will tell you your money doubled and ask you to place more in your account so they can trade more for you the funny thing is your money never doubled just because it looked doubled they deposit money into your account to make the balance go up so you trust them then they will ask you to put 2k in so they can keep helping you, they never ever place the trades you told were placed and they for sure dont buy bitcoin with it dont trust fake reviews there all written buy fake accounts made up from bitwest

Wade Burton
19.09.2023 | 08:26

I've had a fantastic experience using this platform.

Ali Marshall
18.09.2023 | 19:28

This is spread betting, non-captial gains. There are no trades, only deposits. There is no customer Bitcoin wallet, better off going down the bookies if you are desperate to lose your money! You will never get to withdraw any 'money' they say you've made with their fictitious trading. PS: Bitcoin is worth around 21k per 1 coin. Keep away from this company! In response to Bitwest: You didnt deny any part of my review? Release pending withdrawals for everyone, and perhaps we'll have a little chat.... SCAMMER!

Randy Gray
16.09.2023 | 06:08

I've been with Bitwest for years, and their reliability has never wavered. I can always count on them to provide a stable and secure trading environment.

R.E. Sol
15.09.2023 | 12:15

Bitwestgroup is a company that cannot be trusted. An adviser will do everything they can to get you to put in as much money as possible but you never see any of it back. They state that when you want to withdraw money coinbase blocks the transactions.......the money is gone without a trace and also does not come back to your account. I have an appointment with the police to report it and a law firm is going to pick up the case. The adviser I had is probably using a false licence. Mister M. Levi

Sammy Diaz
15.09.2023 | 06:56

Trading with BG feels like a breeze due to their smooth and intuitive platform. It's evident that they've put a lot of thought into creating a user-friendly experience.

Giulia F
10.09.2023 | 06:26

I'm impressed by Bitwest's dedication to transparency. Their real-time market data and clear pricing structure give me confidence in my trading decisions.

Andrew Dent
02.09.2023 | 11:02

Well a month later and I've had the company confirmed as a scam. After going from company to company, Blockchain confirmed that I had been scammed and gave me advice on reporting them to the authorities including the Police. They asked me to forward all my correspondence including email addresses and WhatsApp conversations. Please do not use them, you will lose your money. Don't believe any of the do called positive reviews, they are probably in on the scam.

Alan Goodenough
31.08.2023 | 20:53

They are 100% scammers. I invested and was happy with the £10 a day profit on my 1k investment. My so called financial adviser kept telling me that if I invested more he could make me a lot of money. Fortunately I didn't have the funds available to invest more as it now transpires that following a request from me to withdraw some funds, no answers to messages, emails or calls have been answered. This company are nothing more than thieving b*****ds. DON'T GET INVOLVED WITH THEM, THEY WILL TAKE ALL OF YOUR MONEY!!! 15 Sept update. OK bitwest, I have done what you asked and deleted the name of your employee, now why don't you do something for me like GIVE ME MY MONEY BACK!! Update 20th September. Emailed them with my details and account number, will update again if and when I resolve this matter Update 28th September OK so have sent 4 emails to support@bitwest. Not one reply, my money is shown as a pending withdrawal transaction on their platform!! Bitwest do you really want this review to escalate. Just transfer my funds and situation will be resolved and ensure customers satisfaction, so far you have probably lost Amy chance of signing up the 154 people who have seen this review!! Action required NOW

jim harper
28.08.2023 | 20:30

I invested the requested amount to start the business I have not been able to even get that back a penny . I have got 8k plus in the account and I was told that I will have to invest another 2k today to continue trading . Would you when there is no way you can get your original £250 back . I have been spoken to in a outrageous manner today because they could not bully me into investing more money with no possible way of ever getting anything back

Stuart
23.08.2023 | 14:57

Hi to bitwest group, thanks for your comment on my comments on trip advisor. The reply suggests I get in touch, I've emailed, phoned-multiple times.know reply My only reply is when I made a comment on trip advisor. Next time bit-west please leave some details with your comment...

barry tree
23.08.2023 | 09:52

BITWEST GROUP I've lost 68k to these scammers (reluctantly I've had to remove names of the two women I mainly dealt with, as apparently, Bitwest Group are complaining that by naming these individuals it contravenes Trustpilot's guidelines). They promised me l would be able to withdraw my bitcoin profits. Just when you think you're at last going to get some money back you receive fake emails supposedly from Binance security saying they require more money in order to release your funds. Not only did they empty my bank account, but also tricked me into taking out a loan that I'm going to struggle to pay back for the next two years! Don't believe a word these oh so pleasant evil (l can't think of the words that would accurately describe them)! SCUM OF THE EARTH. Don't have anything to do with them. Where's my 68k Bitwest Group!

Alexandra Young
17.08.2023 | 09:18

I would like to know if anyone else has had the complete misfortune to have a 'financial advisor' called Anna Smith? Without a doubt you should end ANY dealings with her ASAP. Continue at your complete and total peril.

William Lambert
11.08.2023 | 15:47

Bitwest Group offers a wide range of account types to suit different trading styles and budgets. I appreciate the flexibility they provide.

George Thomas
31.07.2023 | 18:36

Bitwest Group is the best forex broker I have ever traded with. They offer fast payouts and their customer support always respond.

Alex Turta
31.07.2023 | 13:27

Don't believe these crooks and thieves..... They convince you to invest money in their platform which is fake, and then it shows you that you have income, but you have nothing when you try to withdraw the money, they send you some fake emails from Binance that you have to invest more money to withdraw the one that you have already invested them. Don't believe these thieves.

MARTIN MARINE
17.07.2023 | 14:26

Under no circumstances give this sham company any of your money. You'll never see it again. An absolute disgrace. Contact the police immediately.

Carl Watson
17.07.2023 | 07:00

I love Bitwest group seamless and prompt withdrawals and deposits. I have never faced any issues when transferring funds to and from my trading account.

John Howard
16.07.2023 | 22:53

I have experienced quick and efficient execution of trades, with minimal slippage.

Todd Sanchez
15.07.2023 | 23:25

The customer support team is responsive and knowledgeable, always ready to assist with my trading concerns.

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