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I’ve traded with many brokers, but Axi has been by far the worst experience. I initially funded $400, then added another $600, growing my account to $800 profit through gold scalping. But on 15 October 2025, during the New York session, their servers froze several times while I was trading gold, resulting in total losses of about $1,200 due to repeated technical failures. The platform would freeze for 10–20 seconds, preventing me from closing profitable trades. Once it reconnected, the orders executed much later at losing prices. I recorded videos and screenshots as evidence and sent them to Axi’s support team, but they ignored the issue. After waiting more than 18 days, they replied with an irrelevant excuse claiming they couldn’t identify my account — despite receiving all details multiple times. Their investigation process feels careless and unprofessional. Trade carefully — platform reliability is critical, and Axi has failed in this regard. Account Number: 30023712
Helpful and fast respond
Just beginning with Axi but, so good so far, many thanks.
Very reputable broker
Good working platform, easy & fast
Very very very good service thank you so much all of you 🙏
Slow follow-up with room much automation and no one to support even with new user mistake to set-up.
Simple but very innovative program Axi Select
I had some verification issues with my uploaded document. Once the matter was brought to their attention, I was ready to have a verified account a few hours after contacting them.
piccobello. You’re most welcome! I truly appreciate your kind words. It’s great to hear that my experience was well-received, and I look forward to continuing our positive relationship with Axi.
Too much spread before buy or sell it take a time in that time market is gone
very fast each trade,
“This platform is unreliable and constantly freezes. Because of these issues, I lost more than $2,500 in just two days. I won’t use it again unless I receive the compensation I’ve requested. Such technical problems should never happen on a trading platform.”
Great service!
Great service
As previously written, great broker especially now due to a better experience with MT5 platform. In particular I would like to thank Ren (support) for helping me more than once doing his best
Easy and quick to open an account!
There is no credibility in withdrawing money
Until now they didn't cancel the swap I am Muslim
The opening of my account was fast and same with the identification process
Helping us to invest well
The customer service is top notch.
this is one of the best broker I've ever used,they have a system that will help trader like me to become more achievable in trading
Helpful and super easy
wow, great company. i am Axi!
It's nice platform to trading but some error still need to attention for correcting for example spread some times gets bigger, trade execution slipping and withdrawal some times delay.
withdraw fast
The interface is easy to navigate. Support specialists are very prompt and go out of their way to help with user inquiries (even before today when I made inquiries before).
MT4 is not friendly user for axi select program. In the first place that program should be under MT5 platform. To delete and rejoin the program using MT5 is unpleasant.
Very good . Thanks